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IT Manager

£30000 - £35000/annum
31/01/2019 (12:53)
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IT Manager vacancy


Salary £30000 to £35000 p/a

Our client employs around 270 people over a range of functions which include production, engineering, finance, customer services, purchasing, quality and sales....

This role will specialise in supporting the software and hardware requirements of the business on a day to day basis. This position will require the appointed person to become responsible for following areas and carrying out the following:-

• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible; escalating incidents to IT Corporate teams where necessary

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

• To manipulate and update the databases and create new reports where required using relevant programming skills

• To assist all our users with any logged IT related incident when called upon

• To install and configure new IT equipment

• To interface with the IT Corporate Team to provide support in the development of local and corporate IT projects

• To maintain a first class level of customer service and confidentiality, ensuring that all internal customers are treated efficiently and in an appropriate manner and that the Data Protection Act is enforced

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

• To interface with the IT Corporate Team to provide support in the development of local and corporate IT projects.

• To be a highly motivated team player with the skills and ability to manage changing priorities.

• To create, maintain and publish relevant support documentation in order to assist in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

• Exhibit a flexible approach to working and provide necessary cover where needed.

• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes

• To work within the relevant legislation, policies and procedures

• To participate in the Annual Performance Development Review Process

Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Desired Skills

• Have strong IT skills inc SQL and proficient in using Windows, and all Microsoft packages including word, excel and outlook

• Have strong communication skills, including verbal and written

• Be capable working efficiently and keeping to deadlines while maintaining accuracy and attention to detail
Contract Length
Job Reference
Job ID
Less than 10

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