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Title

3rd Line IT Support (Infrastructure Engineer)

Salary/Rate
£35000 - £40000/annum On Call Rota
Location
Birmingham
Posted
25/01/2019 (09:55)
Agency
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Description
3rd Line IT Support/Engineer

Salary: £35,000 - £40,000 + on call rota

Due to recent expansion of the company a well-established manager service provider I’m working closely with is now looking for an experienced 3rd line engineer to join their team and assist with improvements to their infrastructure.

This is a great opportunity for candidates to work with a growing MSP who will expose you to new technologies, training will also be provided by the client who could result in picking up various certifications. Due to their investment into the team progression in your role will be available.

Key Responsibilities

* Provide expert installation, design and support solutions for customers across the UK

* Essential to meet the SLA’s and quality standards set in place

* Take ownership and support for all tickets escalated

* Remotely resolve problems / Future on-site visits may be required

Experience with some of the below technologies is necessary

* Office 365, Active Directory & Group Policies

* Windows Server 2003, 2008, 2012,2016, Microsoft Exchange 2010,2013, MS Office

* VSphere, VMware, Hyper-V

* Storage – SAN’s (e.g. NetApp FAS, HP MSA/Lefthand, Dell Compellent/Unity)

* Next Generation Firewalls (e.g. Dell SonicWALL, Cisco, Checkpoint, ISA, TMG, etc) – IPSEC

* Switch configuration (HP/Cisco/Dell) – L2, L3, VLAN’s, LAGs / Trunking, Spanning Tree

Other Desirable Skills

* VDI – VMWare Horizon View, Citrix XenDesktop

* 2FA (Pin Safe – Swivel, Vasco, RSA)

* Thin Client Configuration

* IPv6

* Scipting (e.g. PowerShell, cmd, bash)

* Cloud Infrastructure configuration and deployments (e.g. Azure)

Salary on offer is £35,000 - £40,000 + on call rota

Looking to move ASAP so please send me your latest CV and I will call you to discuss further

Luke Hemmings – IT Recruitment Consultant – –(phone number removed)

Key Words:

IT Helpdesk Analyst – 1st/2nd line – Ticketing System – IT Hardware – Desktop – Networking
Type
Permanent
Start Date
ASAP  
Contract Length
N/A  
Telephone
Job Reference
BBBH28342
Job ID
209390113
 
 

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