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Telecoms / IT Service Desk Team Leader

£25000 - £30000/annum Benefits
11/01/2019 (18:26)
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An excellent opportunity has arisen for an IT / Telecoms Service Desk Team Leader to join a highly successful organisation. A fantastic opportunity for an IT Helpdesk / Service Desk Team Leader to join an expanding business and a growing department. You will lead a team of circa 10 1st and 2nd line technical support / telecoms engineers. The role is hands on covering a range of networking and network security technologies, as well as a need for mentoring and leadership of the team.

About the role:

You will work in a hands-on leadership role taking responsibility for the technical support / service desk operations, ensuring SLAs are achieved and that the wider business departments and external users are fully supported.

The successful candidate should have the following skills/experience (not all essential):

* Networking skills (TCP/IP, Ethernet, Routing, VLAN)
* Firewall skills, ideally able to build and configure
* Windows Server (AD, DNS, DHCP)
* Demonstrable Team Leadership experience preferred
* Experience of service delivery, ideally to have an understanding of ITIL

You will require excellent organisation and customer service skills and able to work in and manage a fast paced and varied service desk. In return you will receive a generous basic salary, excellent benefits and ongoing personal/professional development opportunities within an expanding and well regarded organisation.

To apply and for more information, please submit your CV, by clicking the 'Apply Now' button.
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