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2nd line IT Support Engineer

£24000 - £28000/annum
Swindon, Wiltshire
11/01/2019 (18:10)
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Our client, an establish telecommunication company, are looking for a 2nd line IT Support Engineer to join their team in Swindon. The company offer interesting work, career progression and a supportive working environment. The 2nd Line IT Support engineer will be responsible for providing hardware and software support, both remotely and deskside.

2nd line IT Support Engineer Responsibilities:

  • To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • Complete all allocated calls and maintain regular contact with call scheduler
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out other tasks as requested by Team Leader
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Carry out any ‘ad hoc’ assignments as and when required.
  • To be compliant with health and safety company policy and legislation.

This is a permanent position based in Swindon and is offering a basic salary of up to £28,000.

2nd line IT Support Engineer Requirements:

  • IT engineering experience – 2 years
  • A good understanding of analytical troubleshooting
  • A good understanding of networks and windows Operating systems
  • Must be able to diagnose and repair desktops and laptops
  • Desktop and laptop accreditation desirable
  • Knowledge of specific customer software

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Contract Length
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Job ID
Less than 10

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