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First Line IT Support Helpdesk

£9.00 - £10.00/hour
Letchworth, Hertfordshire,
11/01/2019 (15:27)
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IT Help Desk – First Line Support

Stevenage / Hertford

Pay Rate £10.00 Per Hour

Petrol for travelling also paid


Job Purpose

Provide customer service and technical IT support. To ensure resolution of as many support cases as possible at first point of contact and provide the interface between the IT Service and its customers.

Key Tasks

Serve as the first point of contact for customers seeking IT technical assistance over the phone, by email, or in-person
Capture all customer contact, ensuring proper recording, documentation and closure of the support cases raised
Demonstrate excellent customer service skills in the resolution of all enquiries in accordance with SLA targets, ensuring that customers are informed throughout
Maintain and grow your knowledge of procedures, products and IT services
Liaise with external technical support providers where problems cannot be resolved in-house
Accurately maintain and update the IT Service’s asset list, particularly in relation to end user devices and equipment
Provide shift cover within current operational hours (08:00 – 18:00, Mon – Fri) across multiple locations

Please send your applications to

Contract Length
Job Reference
Job ID
Less than 10

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