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Security Engineer, Cyber Security / SOC - £80K + Package
An excellent opportunity has arisen with a global brand for a Security Engineer / Technical Services Engineer to be responsible for providing technical support to customers within the EMEA region regarding security technologies and log collection platform configurations. The Technical Services Engineer plays a key role in assisting customers make the most effective use of the managed security services, executing on operational decisions and implementing solutions that will enhance the organization's ability to monitor, detect and action security threats.
Role and Responsibilities
·Ensure standards and procedures are adhered to within defined SLA's.
·Ensuring availability and consistent logging of customer security devices (Firewalls, Intrusion Detection Systems, Proxies, OS/Applications and Endpoint software etc.).
·Provide technical customer support regarding various cyber security technologies, such as Firewalls, IDS/IPS', Proxies, OS/Applications, Endpoint software as well as the log collection platform.
·Ensure service delivery is running smoothly and issues are escalated promptly to appropriate team(s), following through to resolution.
·Own customer escalations end to end.
·Act as a technical escalation point for Senior Engineers.
·Regular review of team's quality of work, providing coaching and feedback as required.
·Represent the management team on customer calls/escalations as required.
·Own and drive key initiatives/projects through to completion.
·Articulate technical issues to customers at all levels, both verbally and written.
·Participate in new collector development/device research calls, providing feedback as required.
·Review, write, update and maintain knowledgebase articles.
·Participate in SOC tours, as required.
·Participate in Service Reviews, as required.
·Drive internal team meetings.
Successful candidates will possess:
·Experience in an operational environment and technical security related role, preferably within a Security Operations Centre (SOC).
·Strong technical and troubleshooting skills with the ability to be dynamic and adapt in order to solve complex technical issues with customers and partners.
·Hands-on experience with security products, including but not limited to:
FW (CheckPoint, Cisco PIX, ASA, Palo Alto etc.)
IDS (Snort, SourceFire, IBM Proventia, ISS, McAfee IntruShield etc.)
Proxy (Bluecoat, Websense, Cisco IronPort etc.)
Endpoint (SEP, Trend Micro, McAfee, FireEye HX etc.)
·Security Technology certifications (FW, IDS, Proxy, Endpoint etc.)
·Cisco Certified Network Associate (CCNA)
·Redhat Certified Expert (RHCE)
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Intec Select Ltd
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