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2nd Line IT Support Engineer

£30000 - £35000/annum + Overtime
11/01/2019 (17:47)
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Our client, an established telecommunications company, are looking for a 2nd line IT support Engineer to join one of their customers in financial services. The company offers interesting work, career progression and a fantastic working environment.

2nd Line IT Support Engineer Responsibilities:

  • To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • Perform AV support for meeting rooms and video conferencing equipment
  • To perform IMAC activities
  • Complete all allocated calls and maintain regular contact with call scheduler
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • Provide Smart Hands support as required
  • To carry out other tasks as requested by Team Leader
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Carry out any ‘ad hoc’ assignments as and when required.
  • To be compliant with health and safety company policy and legislation.
  • Provide an on-call service for all England Bank Holidays excluding New Year’s Day and Christmas Day.
  • Provide a weekly (on rota) out of hours on-call service for Network “Smart Hands” Support

The office is based in central London and this is a permanent opportunity.

2nd Line IT Support Engineer Requirements:

  • Relevant IT experience working within banking, financial services, insurance or similar.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting
  • Experience with Network builds
  • Experience with network printer installs and configuration
  • Experience with Microsoft applications in particular Office Suite, Visio/Project
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills

If you are interested in discussing further, please click apply now.

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