M365 Systems Administrator

Who are Q5? 

Q5 is a global management consultancy specialising in organisational performance. We work with leading organisations across sectors to help them deliver lasting change. 

We are a people-first business, with a strong, collaborative culture and a focus on delivering meaningful impact for our clients. 

Our Enabling Functions team plays a critical role in supporting the business to operate effectively and scale sustainably. 

Q5’s Values 

We uplift others. We all build a culture of belonging and inclusivity where we bring our best selves to work.  

We challenge one another to stretch and grow. We consistently seek and share feedback on performance and behaviour - challenging ourselves to do better each day.  

We work together to get things done. We may not always agree, and that’s fine, but we always look out for one another and find a way to work together.  

We are passionate about helping our clients. We care deeply about our clients, and immerse ourselves in their worlds, maintaining our ethics and integrity throughout 

Job Brief 

Q5 is transitioning to a Microsoft 365 E5 environment, and we are looking for an experienced Technology Support professional who has been there before. We need someone with a demonstrable track record of deploying and administering E5 capabilities, not someone learning them on the job. 

You will report to the Technology Manager and work as part of a small, hands-on team responsible for day-to-day technology operations, user support, Microsoft 365 administration, information security, business systems support, workflow improvement and automation. 

This role would suit someone who combines strong first-line and second-line support experience with hands-on E5 expertise. You will help Q5 adopt and get the most from new capabilities across endpoint management, identity, collaboration, security and compliance while ensuring our people receive an excellent support experience wherever they are working. 

You are a natural problem solver who enjoys helping people get the best from technology. You are confident supporting colleagues at all levels, able to explain technical issues clearly, and motivated by providing a responsive, empathetic and high-quality support experience.  
You will also support our core business systems and play an active role in identifying and implementing workflow automation using API/Power Automate and the broader Microsoft 365 platform. 

 

Key responsibilities 

Provide knowledgeable, hands-on technology support including first-line, remote and face-to-face in our London office, across our systems and devices, supporting users working globally across Windows, Mac, mobile, web-based and office technology. 

Support in the deployment and ongoing administration of Microsoft 365 E5 capabilities, including Microsoft Purview (DLP and sensitivity labels), Microsoft Defender for Endpoint, and Microsoft Entra ID (Conditional Access, Identity Protection and SSO) translating E5 investment into measurable security and compliance improvements. 

Take ownership of business systems application management, including support for SaaS integrations and API configuration, performance oversight, supplier partnerships, systems administration, and first-line application user support. 

Champion information security across the firm, maintaining a risk management mindset and working with the wider team to strengthen our security posture as we mature our new environment. 

Drive continuous improvement in our processes, tooling and IT offer to users, underpinned by a genuine interest in technology and a focus on measurable outcomes. 

Design and implement workflow automation using Power Automate to reduce manual effort and improve operational efficiency across the business. 

Champion the interests of our users, ensuring that empathy and engagement with their needs underpins our support approach and technology decisions. 

What we offer 

Competitive salary and benefits  

A collaborative and supportive working environment  

Opportunities for learning and development  

Exposure to a growing, dynamic consultancy business  

The chance to make a real impact  

 

Requirements

Required skills and qualifications 

Microsoft 365 E5 administration - demonstrable, hands-on experience deploying and managing E5 features in a live environment 

Microsoft Purview - DLP policy configuration, sensitivity label taxonomies and compliance management 

Microsoft Defender for Endpoint - device onboarding, policy management and threat response 

Microsoft Entra ID - Conditional Access, Identity Protection, SSO and MFA policy management 

Microsoft Intune - MDM and MAM across Windows, macOS and mobile devices 

SharePoint Online and Microsoft Teams administration 

Power Automate and workflow automation - identifying and building practical automations to reduce manual effort 

MacOS and iOS device support and management 

SaaS application administration and API configuration 

First-line and second-line user support - remote and in-person, with strong interpersonal skills 

Network and AV technology support 

Third-party supplier and MSP management 

Desirable skills and qualifications 

Technical input to budgeting and procurement decisions 

Experience managing 500+ devices across multiple locations 

Experience working in a professional services or consultancy environment 

Microsoft certifications e.g. MS-102, SC-300, MD-102 

Ways of working at Q5 

We are looking for someone who: 

Is a team player, willing to support others and collaborate  

Takes ownership and accountability for their work  

Is curious and proactive, always looking to improve  

Builds strong relationships across the business  

Brings a positive, can-do attitude 

Benefits

Standard Q5 benefits