Business Analyst - Policy Administration System (PAS) Implementation
Posted
G MASS is a specialist management consultancy and resource augmentation firm focused on financial services. We partner with some of the most prominent names in the London Market — syndicates, managing agents, MGAs, and brokers — embedding the right people at the right time to deliver outcomes that matter. We combine hands-on delivery expertise with strategic advisory capability, and we are committed to building long-term relationships with our clients and our consultants.
This role sits within our Insurance practice, supporting a Lloyd's MGA client through a critical technology implementation programme ahead of their underwriting go-live in July 2026.
The Opportunity
Our client is a Lloyd's Managing General Agent preparing to underwrite business for the first time this July. To do so, they must have a fully operational Policy Administration System (PAS) in place — covering the end-to-end insurance lifecycle from submission through to claims.
They are currently evaluating four PAS vendors and require experienced consulting support to drive the evaluation, selection, and full implementation through to go-live. This is a high-visibility engagement with a fixed and non-negotiable deadline, and you will be embedded directly with the client team, working closely with their leadership to ensure the right system is selected, correctly configured, and delivered on time.
Key Responsibilities
Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit
Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well-evidenced selection decision
Produce clear recommendation and decision documentation to support senior sign-off
Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams
Define and document configuration requirements, working with the vendor to translate the MGA's underwriting products and appetite into system design
Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real-world Lloyd's market underwriting requirements
Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go-live timeline
Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims
Manage defect tracking, resolution, and formal sign-off with the vendor
Support operational readiness, training, and hypercare through the first weeks of live underwriting
Requirements
Experience working within or alongside Lloyd's MGAs, managing agents, or syndicates
Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity
Strong working knowledge of the end-to-end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims
Ability to work directly with technology vendors and translate business requirements into system configuration decisions
Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously
Structured, delivery-focused, and able to manage competing priorities under a time-critical programme
Desirable
Familiarity with Lloyd's market infrastructure and delegated authority frameworks
Experience designing and executing UAT programmes in an insurance technology context
Prior exposure to PAS platforms relevant to the Lloyd's or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar)
Business analysis or PMO experience within an insurance technology programme
This role sits within our Insurance practice, supporting a Lloyd's MGA client through a critical technology implementation programme ahead of their underwriting go-live in July 2026.
The Opportunity
Our client is a Lloyd's Managing General Agent preparing to underwrite business for the first time this July. To do so, they must have a fully operational Policy Administration System (PAS) in place — covering the end-to-end insurance lifecycle from submission through to claims.
They are currently evaluating four PAS vendors and require experienced consulting support to drive the evaluation, selection, and full implementation through to go-live. This is a high-visibility engagement with a fixed and non-negotiable deadline, and you will be embedded directly with the client team, working closely with their leadership to ensure the right system is selected, correctly configured, and delivered on time.
Key Responsibilities
Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit
Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well-evidenced selection decision
Produce clear recommendation and decision documentation to support senior sign-off
Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams
Define and document configuration requirements, working with the vendor to translate the MGA's underwriting products and appetite into system design
Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real-world Lloyd's market underwriting requirements
Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go-live timeline
Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims
Manage defect tracking, resolution, and formal sign-off with the vendor
Support operational readiness, training, and hypercare through the first weeks of live underwriting
Requirements
Experience working within or alongside Lloyd's MGAs, managing agents, or syndicates
Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity
Strong working knowledge of the end-to-end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims
Ability to work directly with technology vendors and translate business requirements into system configuration decisions
Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously
Structured, delivery-focused, and able to manage competing priorities under a time-critical programme
Desirable
Familiarity with Lloyd's market infrastructure and delegated authority frameworks
Experience designing and executing UAT programmes in an insurance technology context
Prior exposure to PAS platforms relevant to the Lloyd's or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar)
Business analysis or PMO experience within an insurance technology programme
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