Transition Manager - Pensions

We are seeking a Transition Manager to lead the successful delivery of buy‑in and buy‑out pension scheme transitions. This role is critical in ensuring the effective implementation of new business, managing portfolios of varying complexity, and maintaining high standards of customer service for PIC policyholders.

The role works closely with internal teams and external stakeholders to deliver seamless transitions, applying technical expertise, strong project management capability, and commercial judgement to achieve positive business and customer outcomes.

Responsibilities

Lead end‑to‑end transition projects from inception to completion, ensuring delivery to time, budget and regulatory standards

Manage buy‑in and buy‑out pension portfolios of varying complexity, ensuring high levels of service to policyholders

Conduct detailed analysis of insurance contracts, scheme benefit data, and supporting documentation

Develop and deliver comprehensive transition plans, including risk assessment and mitigation strategies

Prepare high-quality project documentation, including project plans, status reports, action logs, and risk/issue logs

Deliver post‑implementation reviews and recommendations to improve quality and processes

Collaborate with internal stakeholders (Risk, Legal, Finance, Operations, Origination) to define scope, deliverables and project outcomes

Manage relationships with external stakeholders including Trustees, advisors and third‑party providers

Apply technical and market insight to assess impacts of portfolio changes on policyholders

Identify and support improvements to systems, processes and automation to enhance efficiency and outcomes

Contribute to maintaining PIC’s strong brand, reputation, and customer outcome focus

Accountabilities

Deliver transition projects aligned with PIC policies, governance and regulatory requirements

Own and manage project documentation, ensuring clarity, accuracy and suitability for different audiences

Analyse risks, issues and data to support effective decision-making and delivery

Build and maintain strong relationships with internal teams and external stakeholders

Continuously review and improve transition processes and controls

Take ownership of personal development across both technical and behavioural skills

Stay informed on industry trends, market developments and regulatory changes, sharing insights with the wider team

Personal Attributes

Collaborative and relationship-focused, able to work effectively across multiple stakeholders

Strong problem‑solver with the ability to apply critical thinking and judgement

Clear and structured communicator, able to present complex information in a simple way

Proactive and organised, with the ability to manage multiple priorities

Adaptable and positive, with a focus on continuous improvement

Requirements

Knowledge

Good technical knowledge of transition projects in the insurance industry

Established knowledge of buy-in and buy-out pension schemes

Excellent knowledge of Transitions processes, policies and controls

Advanced knowledge of data analysis and interpretation

Knowledge of working in a regulated environment.

Skills

Strong organisational skills

Strong communication skills

Attention to detail

Analytical skills

Ability to persuade and influence both directly and indirectly

Project management skills

Ability to organize work to meet deadlines

Ability to work within defined procedures as recommended by functional teams

Commercial judgement

Good working knowledge of MS Excel, MS PowerPoint, MS Word.

Experience

Recognised qualification in project management, change management or strong employment record of pension administration

Experience in developing effective monitoring and quality control processes

Experience of delivering change management projects with minimal disruption/impact to customer service levels

Experience working in a corporate or consulting environment in a client facing capacity

Capable and willing to work towards achieving the relevant qualification to support career development

DEI at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.