Client Services Manager

AND Digital is a fast growing, tech consultancy.

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

Role Overview

Reporting into the Service Delivery Lead (SDL) the Client Services Manager will play a key role in supporting the service team to ensure we deliver a great experience for our clients; responsibilities have a strong operational component ensuring the smooth running of the club from both a people and financial perspective. In addition, you will also gain exposure to working directly with our clients and, in conjunction with the SDL, work to support those relationships in order to maximise the value to AND. As a result you will need to be able to:

  • Have a strong operational focus with an ability to work through financial forecasts, client invoicing and people scheduling/management.
  • Engage confidently with our clients and stakeholders
  • Support the SDL operationally to ensure client information, briefs and approach are well defined as part of our client development strategy and process.

To do that, it's essential you bring the following:

  • A demonstrable background in professional services, in a similar role
  • Strong experience working in digital or technology environments
  • Strong eye for detail particularly around financial aspects such as invoicing and reconciliations
  • An ability to undertake operational aspects relating to client service delivery such as scheduling and client invoicing, ensuring all are well managed and aligned to wider club objectives.
  • Last, but by no means least: Tenacity, initiative, a “can-do” attitude and a willingness to learn are key traits for this role - we’re looking for you to have these in abundance!

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.

Still sound good? Great! Fill out the short application form below and we’ll be in touch.

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