Job Description

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Responsibilities:

  • Answer customer questions via ticketing tool, email or eventually by phone
  • Troubleshoot technical problems and provide solutions
  • Escalate issues to the appropriate team members
  • Document customer interactions and resolutions
  • Stay up-to-date on the latest software releases and features
  • Work with other team members to improve the customer support experience
Type:
Permanent
Contract Length:
N/A
Job Reference:
406000271482847
Job ID:
1258000000000340938

Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.

Create new Job Alert

Create a new Job Alert to make sure you see the best new jobs first!

Your search has been saved and has been added to your Job Alerts