Job Description

Job Summary: 

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care. 


● Provide excellent System Support services: 

● Respond to client problems (phone/tickets) and proactively monitor client’s installations; ● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required; 

● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers; 

● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems; ● Perform database maintenance using SQL statements; 

● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

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