Business Analyst
Reading / Remote & Hybrid Working Available
£40,000 to £55,000 + Bonus & Package

Excellent opportunity for an ITIL qualified Business Analyst or Service Analyst to join a global company in a highly varied hands-on role, offering great progression opportunities.

This company have grown from strength to strength over the past year. As specialist within the security and international travel industry, they have world-wide reach. Through this exciting growth period, they are now looking for a Business Analyst with customer facing and customer service skills to join their busy UK team.

This is a fantastic opportunity to join a growing tech company in a varied, interesting, and challenging position offering great progression and development opportunities.

The role:
*Reporting directly to the Service Delivery Manager, this role will be working within the Service Delivery function, working closely with Service Operations, Project Management and PMO
*Analysing data and trends to monitor performance and proactively drive improvement opportunities of the overall service performance and customer satisfaction
*Gathering, producing, and maintaining a wide array of service-related data, metrics, and reports to support Service Delivery
*Support Problem Management in accordance with the agreed Procedure. This will include attendance of regular Problem Management review meetings
*Remote & Hybrid working available with occasional travel to sites required

The person:
*Previous experience in Business Analyst or Service Analyst positions
*Strong understanding an experience of ITIL best practice framework and ITSM tools
*ServiceDesk Plus, ServiceNow desirable
*Continuous Improvements experience
*Foundation ITIL qualifications desirable (ITIL V3 or V4)
*Must be able to gain Security Clearance
*Full UK driving license and be able to travel

Job ID:

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